Refund policy
Original artworks
All sales of original artworks are final. Originals cannot be returned, exchanged or refunded.
Every original comes with a certificate of authenticity from ACARRi. If you have questions about a piece before you buy, such as its condition, size or more photos, email us first. We're happy to help you decide.
Prints, apparel and other merchandise
Prints and merchandise are made to order for you. Because each item is produced individually, we can't accept returns or exchanges if you change your mind or order the wrong size.
If your item arrives damaged, defective or misprinted, we'll replace it or refund you in full. To request this:
- Email andres@mbrella.xyz within 30 days of delivery.
- Include your order number and a photo of the problem.
- We'll confirm and send a replacement or refund your original payment method. You won't need to send the item back.
If a package is lost in transit, contact us and we'll work with the carrier to resolve it.
Licensing, loans, exhibitions and commissions
These are arranged individually through a "Work with this piece" request. Fees, deposits, cancellation terms and any refunds are set out in the written agreement you sign before any work or payment begins. Nothing is charged until that agreement is signed.
Questions
Email andres@mbrella.xyz. We usually reply within 2–3 business days.
ACARRi, a brand of Mbrella Digital LLC · Tampa, Florida, USA · andres@mbrella.xyz · Instagram @acarri_4l